What is covered by support?
Thank you for choosing a Vidal Themes product, we would like you to get the most out of your product as possible, and have a pleasant experience while doing so. If you need to ask for assistance...
Support covers the following:
- Questions about using the template/theme.
- Questions about setting up the theme/template for use.
- Questions relating to setting up bundled scripts or add-ons.
Unfortunately some questions fall outside the remit of support, these include, but are not limited to, the following:
- Customisation of a product.
- Implementation of 3rd party add-on's or scripts that are not bundled with your theme/template.
- Troubleshooting 3rd party code added by yourself, or someone acting on your behalf.
- Questions that fall into the category of tutorials. For example, if you have purchased a HTML template, a basic knowledge of HTML and CSS will be a requirement.
If you need help outside the remit of support, please get in touch, we can usually help you quickly, and at an affordable rate.